ITIL (IT Infrastructure Library) has become the most popular and widely accepted framework for helping organisations to manage and implement a more business value oriented IT Service Management (ITSM) capability and culture. It achieves this by leveraging proven good practices and disciplines.

ITIL was developed initially as an initiative to assist the growing dependence on information technology within the UK government back in the early 80′s. It was subsequently recognised by wider business and market sectors as the most appropriate approach for all businesses to configure their IT service provision. Indeed the need to maximise the business value of IT service provision has been a significant driver for ITIL adoption since the early 80’s and remains so today.

The guidance within these early publications was issued in a library of publications and this library continues to be refined updated and generally improved upon by a plethora of practitioners and organisations to this date and will do so long into the future. The wider global adoption of the framework has guaranteed the continuous development and improvement of the guidance and has led to the framework becoming the accepted de facto model around which to develop a service management solution of your own.