Understanding Best Practice

ITIL is the most widely accepted approach to IT service management in the world. It can help individuals and organizations use IT assets to realise business change, transformation and growth.

ISO/IEC 20000 is the Standard in IT Service Management and defines a minimum set of requirements that would be acceptable to demonstrate you are offering quality services.

ISO/IEC 27001 is similar but concerned with the requirements for implementing an information security management system.

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