The formal Service Management (ITIL) qualification scheme is based on a credit system that facilitates progression from the ITIL Foundation to the ITIL Expert Certificate. Candidates need to attain a minimum of 22 credits from each of the possible tracks to be awarded the ITIL Expert Certificate.

ITIL Foundation Courses

The ITIL Foundation Certificate (2 credits) is an entry level IT Service Management training course. It provides a comprehensive introduction to best practice concepts for anyone involved in the provision, support, delivery or management of IT Services.

ITIL Capability Courses

The ITIL Capability (4 credits for each)is an intermediate level education track that consists of four individual qualifications. Each will focus on a series of clustered process activities and provide practitioner based content.

ITIL Lifecycle Courses

The Service Lifecycle (3 credits for each) is also an Intermediate level education track that will have a significant management focus. There are five courses within this track which align to the phases of the Service Lifecycle.

ITIL Managing across the Lifecycle Course
Managing Across the Lifecycle (5 credits) or MALC course is the culmination of a number of learning opportunities and will test your understanding and practical application of all aspects of the capability and lifecycle modules. IT will focus on the management or supervisor objectives neede across the entire lifecycle while addressing the purpose, processes, activities and key interfaces acrss the service lifecycle.