CONSULTANCY – Improve your IT Service Delivery

We offer Service Management consultancy services that enable your organisation to maximise the value of your Service Management proposition and accelerate your implementation or improvement initiative.

We believe in working with you! A basic philosophy of the Red Badge approach is to enable and inspire your internal team, beyond our involvement we will leave you with the skills to achieve further momentum and change.
So whether you need to improve your current services or perhaps need to align more closely to a best practice frameworks like ITIL, or you need specialist assistance around specific and specialist areas of ITIL such as producing a strategy for achieving ISO/IEC 20000 certification, implementing Service Catalogues or an approach to Business Service Management; we can certainly help you. The following are typical assignments we are commonly engaged in.

Assess your IT Readiness
Typically our assignments are concerned with helping organisations to find better ways of working. The most common asked question is; where to I start? or what do I improve first? The consultancy offerings listed in this section, whilst not exhaustive, are typical of how we help our clients begin these types of initiative.
A Gap Analysis is a key milestone in any improvement initiative as it provides the foundation on which change can begin. It highlights the key gaps and the ability to plan for improvements.