Deciding how to go about initiating the sort of transformational change that is right for you is not easy. Often the size and scale of what you need to do can seem daunting and subsequently for many, it is very difficult to know where to begin.
There are a number of pragmatic models and proven methods available to you that can be deployed to help you gain that important initial traction and much needed change momentum.
The Red Badge have been helping organisations face this challenge for many years. The following are typical engagements in which Red Badge consultants help you achieve your needed service improvements. We would be delighted to meet and discuss these or any other requirements with you.
STRATEGIC SERVICE MANAGEMENT PLANNING
The Red Badge have a vast amount of experience at helping organisations to fundamentally understand how to pragmatically initiate a Service Improvement Programme that not only helps define and implement a Service Management Proposition but also defines a clear path from initiation to implementation that demonstrates clear value add.
The Red Badge have been instrumental in assisting organisations to initiate and drive their strategic planning. For many organisations this has resulted in signification transformational change. Should you wish to learn about our approach to Strategic Service Management Planning please contact us and arrange a visit from one of our experienced Managing Consultants.
ISO/IEC 20000 CERTIFICATION
Developing your IT Service Management capability to a level of maturity that can meet the requirements of the International Standard in Service Management (ISO/IEC 20000) can be very challenging.
The Red Badge have successfully programme managed companies from diverse market sectors and geographical locations to achieve success. We are well placed to help you understand what’s needed, where you start and how you go about being successful in being awarded an ISO 20000 certificate. We would be delighted to meet and discuss your needs further.
SERVICE CATALOGUE DESIGN & DEVELOPMENT
The key to enabling your customers to understand your service offerings is a clear service proposition. The implementation of a Service Catalogue will support the creation of your service portfolio. It is a proven way to significantly enhance the relationship with your customers and provide access to service knowledge. Service Catalogues exist in different formats and complexity to suit differing requirements. The Red Badge have experience of implementing; Business Service, IT Service and Product Catalogues.
We deploy a tried and tested method for the visioning, design and implementation of a value adding service catalogues. Please contact us an initial discussion to see how we can best help you.
Our Visioning Workshops involve senior management and other interested stakeholders and result in a more clearly understood strategic Service Management blueprint for your organisations future direction.
IMPLEMENTING BUSINESS SERVICE MANAGEMENT
While ITIL and much of the Service Management industry is focused on the underpinning supplier services that are enabling our businesses the cutting edge of Service Management is much more closely integrated within the business. Business Service Management is concerned with initiating operational practices that are undertaken within the Business Community itself. They face off to other suppliers such as their IT Service Management colleagues.
As the Service Management market matures the utility suppliers are increasingly being managed in a more integrated way. The Red Badge are at the cutting edge of this thinking and have already amassed a wealth of knowledge in this area.
STRATEGIC LEARNING & DEVELOPMENT
An important underpinning element of any large improvement programme or tranformational change is the readiness of your own resources. Enabling change means considering your organisational resources as a key strategic asset. Providing your staff with the skills, confidence and ability to drive change is about empowering your staff to own and make the changes happen.
A clearly defined and managed Learning and Development Programme or plan will take your team from where they are now, to where they need to be in terms of common language, theoretical understanding, practical experience and understanding of how Service Management can be adopted and adapted. Whether it’s a specific gap analysis against frameworks like Skills for the Information Age (SFIAPlus) a more general Service Management training needs analysis (TNA) or you require or a full end to end programme of creation, deployment and management of organisational Learning and Devleopment; The Red Badge have experienced consultants who can help you achieve this.