ITIL Training does not have to be formal, especially in the early stages. Often a better return on investment can be attained by introducing concepts in a more pragmatic way. Take a look at our informal instructor lead workshops that can help you begin your understanding of ITIL, IT Service Management concepts and principles.
EXECUTIVE OVERVIEW – A short formal overview that is specifically aimed at senior executives. The session will provide a general understanding of service management best practice, while answering the questions senior executives often ask.
OVERVIEW FOR OPERATIONAL STAFF – A practical and benefits oriented introduction to concepts, benefits and case studies explaining the key benefits of adopting best practice from an operational perspective.
THE ‘BEAR PIT’ – The Bear Pit business simulation is a flexible, adaptable and proven facilitation tool, that delivers targeted learning objectives via a mechanism of experiential learning, (learning by doing). this is a highly interactive and flexible workshop that is both fun and very educational
FRAMEWORKS & BEST PRACTICES – With a plethora of frameworks and methods available it is often very difficult to understand which is the most appropriate approach to take. At least some elementary understanding of each will help understand which is most suitable for your organisation.