IT Infrastructure Library (ITIL) has become the most popular and globally accepted framework for helping organisations to manage and implement a more business value oriented IT Service Management (ITSM) capability and culture. It achieves this by leveraging proven good practices and disciplines.
ITIL® is a registered trade mark of the UK Government Cabinet Office and was developed initially as an initiative to implement better practices and disciplines for internal agencies to adopt. The key driver for this requirement was the growing awareness and dependence on information technology within the UK government.
It was subsequently recognised by wider business and market sectors as the most appropriate approach for all businesses to architect their IT services. Indeed the need to maximise the business value of IT service provision has been a significant driver for ITIL adoption since the early 90’s and remains so today.
The guidance within these early publications was issued in a library of publications and this library continues to be refined updated and generally improved upon by a plethora of practitioners and organisations on a regular basis and will do so long into the future.
The wider global adoption of the framework has guaranteed the continuous development and improvement of the guidance and has led to the framework becoming the accepted de facto model around which organisations can develop a service management solution.
ITIL ensures that there is an appropriate understanding of the operational issues surrounding a lack of focus on its people, processes, technology (products) and the underpinning suppliers (partners) that an IT organization may face and is specifically targeted at many key business and IT stakeholders such as: Internal and external IT Service Providers, IT Directors and Operational Managers, Chief Information Officers, Customers and End Users involved in or supported by IT Service Providers
ITIL guidance is built around the concept of a Service life-cycle. This life-cycle follows a service through the key stages of its inclusion as an offering and details key activities during the inception (Strategy) through the architectural phase (Design), the operational readiness and deployment planning phase (Transition) and then into the day to day management phase (Operations). The ITIL service life-cycle then considers Continual Service Improvement.
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In support of any investments that are being considered for improving you IT Services or ITIL implementations there is a mature educational scheme available that provides formal professional qualifications. This can be used to help IT Professionals to increase their understanding of ITIL and to support learning around IT Service Management.
All ITIL related qualifications have been allocated a specific credit value, based upon the content of ITIL material which is covered by each qualification.Upon successful completion of any ITIL examination recognized under the scheme, a candidate will be rewarded with both the certification for that course and the attributed credits.
Credits earned through this system can then be used by candidates who are interested in achieving the ITIL Expert certification. Candidates who wish to achieve this awarded will need to attain 22 credits from qualifications which cover the full spectrum of ITIL Best Practice, vist the formal ITIL Training Course Page to find out more