What is ISO/IEC 20000

ISO/IEC 20000

Understanding ISO 20K

ISO/IEC 20000 is commonly referred to as ISO 20K and is the IT Service Management standard that allows companies to demonstrate they have achieved a defined level of excellence in the provision of their IT Services.

Part One of the standard details the minimum requirements and Part Two the associated guidance for globally accepted IT Service Management best practice.

Companies that want to align to this standard will undertake evidence-based benchmarking from independent external auditors who will formally audit your Service Management System. These external auditors are government backed Registered Certified Bodies or RCBs. They are typically supported by additional specialists or Service management consultancy agencies.

A basic tenant of the standard is concerned with demonstrating how your company controls and manages IT Services and also how your company achieves continuous service improvement of both those services and the professional development of your resources.

ISO 20K has parallels with other ISO Standards such as ISO 9001 (Quality Management Systems) and ISO 27001 (Information Security) in that it is based around the concept of utilising a management system. The Red Badge offer a range of assessment services that can benchmark your IT Service Management capability.

ISO/IEC 20000 was originally a British Standard (BS15000) but was released internationally in 2005 and then updated in 2011. The standard has its roots firmly in the IT infrastructure library (ITIL®) which is a best practice framework owned by the British Government. The intellectual property for ITIL is managed through the British Government Cabinet Office.

The 2011 revision of ITIL was undertaken to primarily integrate changes made in version 3 of the ITIL core publications. However the standard also has other considerations such as the interface with the programme or project life cycles as part of its requirements.

Commercial Drivers

The adoption of ISO/IEC 20000 has grown rapidly in the international arena of IT service providers and it has become a competitive differentiator for delivery of IT services. Subsequently it is now a common requirement highlighted during the bid phase for companies who are outsourcing services.

Timeframes for Certification

Naturally the length of time it takes to achieve compliance is largely dependent on the current maturity of the company considering certification, typically though organisations who are taking a committed approach can achieve Certification within a 6 to 18 month period

Seeking Specialist Advice & Support

In the build-up to achieving certification many organisations turn to specialist ISO 20000 consultancy suppliers for help and support. The Red Badge has a history of success in this field and has been the consultancy supplier of choice for a number of companies around the world.